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How to Help Youth in Care Step Back from a Crisis

Aldea Training Institute

How to Help Youth in Care Step Back from a Crisis

It is said that approximately 65% of communication consists of non-verbal behaviours.  Of the remaining 35%, inflection, pitch, and loudness account for more than 25%, while less than 10% of communication is actually “said”.  This training will explain how to first use non-verbal communication to help an agitated youth in care step down from being in panic mode.  Once non-verbal tactics are in place, verbal de-escalation can be a logical next step in dealing with someone who is agitated.  Remember, reasoning with an enraged person is not possible.  The first and only objective in de-escalation is to reduce the level of arousal so that discussion becomes possible. The trainer will teach the general guidelines for verbal de-escalation.

Trainer(s): Leah Fein

Online via Zoom